Cancellation policy

You can change or cancel an order before it ships, and you can change or cancel a subscription at any time.

Changing or cancelling an order

Email dana@freelivingco.co with your order number as soon as you can. Orders ship within 1-2 business days, so the sooner you write the better. If it's already gone out, we'll treat it as a return instead - see our refund policy.

Subscriptions

Some products can be bought as a subscription, so they arrive on a schedule you choose. Your payment method is stored securely and charged for each delivery. The price, the frequency and the date of your next delivery are shown before you pay, and again in every order confirmation.

You can pause, skip, change or cancel at any time, and there's no minimum number of deliveries.

Do it yourself from the subscription link in your order confirmation email, or by signing in to your account on this site. You don't need to ask us and you don't need a reason. If you'd rather we did it, email dana@freelivingco.co and we'll action it the same day we see it.

Changes apply to your next delivery as long as it hasn't already been processed.

We'll always email you before a renewal charge, so nothing arrives as a surprise.

Subscription deliveries are final sale - see our refund policy. If something arrives damaged or wrong, that's covered, always.

Pre-orders and try-before-you-buy

We don't currently offer either of these. If that changes, the terms will be set out here and at checkout before you're charged.

Questions

dana@freelivingco.co. A person reads it.