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Learn about our Shipping Policy, including processing times, delivery expectations, tracking information, and how we handle our brand's order fulfillment.

Our Shipping Policy | Delivery Times & Order Details

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Trade name: Free Living Co Phone number: 2088696866 Email: dana@freelivingco.co Physical address: Free Living Co LLC, 2574 Fairway Village Drive, Park City UT 84060, United States VAT number: Trade number:

CONTACT INFORMATION

Last updated:&nbsp;10-23-23 
This Privacy Policy describes how Free Living Co (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.freelivingco.co (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
<h2>Changes to This Privacy Policy</h2>
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
<h2>How We Collect and Use Your Personal Information</h2>
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
<h3>What Personal Information We Collect</h3>
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
<h3>Information We Collect Directly from You</h3>
Information that you directly submit to us through our Services may include:
<ul>
<li>Basic contact details including your name, address, phone number, email.</li>
<li>Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.</li>
<li>Account information including your username, password, security questions.</li>
<li>Shopping information including the items you view, put in your cart or add to your wishlist.</li>
<li>Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.</li>
</ul>
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
<h3>Information We Collect through Cookies</h3>
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
<h3>Information We Obtain from Third Parties</h3>
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
<ul>
<li>Companies who support our Site and Services, such as Shopify.</li>
<li>Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.</li>
<li>When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.</li>
</ul>
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.
<h3>How We Use Your Personal Information</h3>
<ul>
<li>Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.</li>
<li>Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.</li>
<li>Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.</li>
<li>Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.</li>
</ul>
<h2>Cookies</h2>
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see <a href="https://www.shopify.com/legal/cookies">https://www.shopify.com/legal/cookies</a>. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
<h2>How We Disclose Personal Information</h2>
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
<blockquote>
<ul>
<li>With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).</li>
<li>With business and marketing partners, including Shopify, to provide services and advertise to you.&nbsp; Our business and marketing partners will use your information in accordance with their own privacy notices.</li>
<li>When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.</li>
<li>With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.</li>
<li>In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.</li>
</ul>
</blockquote>
We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":
<table>
<tbody>
<tr>
<th>Category</th>
<th>Categories of Recipients</th>
</tr>
<tr>
<td>
<ul>
<li>Identifiers such as basic contact details and certain order and account information</li>
<li>Commercial information such as order information, shopping information and customer support information</li>
<li>Internet or other similar network activity, such as Usage Data</li>
</ul>
</td>
<td>
<ul>
<li>Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)</li>
<li>Business and marketing partners</li>
<li>Affiliates</li>
</ul>
</td>
</tr>
</tbody>
</table>
We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.
<h2>User Generated Content</h2>
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.
We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.
<h2>Third Party Websites and Links</h2>
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
<h2>Children’s Data</h2>
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
<h2>Security and Retention of Your Information</h2>
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
<h2>Your Rights and Choices</h2>
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
<ul>
<li>Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.</li>
<li>Right to Delete. You may have a right to request that we delete personal information we maintain about you.</li>
<li>Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.</li>
<li>Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions</li>
<li>Restriction of Processing.&nbsp;You may have the right to ask us to stop or restrict our processing of personal information. </li>
<li>Withdrawal of Consent.&nbsp;Where we rely on consent to process your personal information, you may have the right to withdraw this consent.</li>
<li>Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.</li>
<li>Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.</li>
</ul>
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
&nbsp;
<h2>Complaints</h2>
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
<h2>International Users</h2>
Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
<h2>Contact</h2>
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call 208-869-6866&nbsp;or email us at dana@freelivingco.co or contact us at Free Living Co LLC, 2574 Fairway Village Drive, Park City UT 84060, United States.

PRIVACY POLICY

We want you to absolutely LOVE all of your items!
On the off chance you do not... we have a 30-day return policy on most items, which means you have 30 days after receiving your item to request a return.&nbsp; &nbsp;Special orders and items marked FINAL SALE are not returnable.&nbsp; Orders of more than 3 of the same item are considered a special order.&nbsp;&nbsp; To be eligible for a return, we prefer that your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.&nbsp;
If you tried the product and did not like it, please send us a note so we can discuss alternative options or facilitate a return. To start a return, you can contact us at <a href="mailto:dana@freelivingco.co">dana@freelivingco.co</a>. Please note that returns will need to be sent to the following address:&nbsp;2574 Fairway Village Dr, Park City, UT 84060 If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at <a href="mailto:dana@freelivingco.co">dana@freelivingco.co</a>.&nbsp;
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items Unfortunately, we cannot accept returns on sale items or gift cards or on orders with large quantities of the same item.&nbsp; We do not accept dental products, feminine care or intimacy products, or items from the following brands:&nbsp; Higher Dose, Ultrahuman, Echo Water, Austin Air, Heavenly Heat, 360 Cookware, Field Company or Evaya.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at dana@freelivingco.co.

REFUND POLICY

We are business to delight our customers!&nbsp; For items in stock we strive to deliver or ship within 24-48 business hours.&nbsp; If there is an issue with your order, we will contact you immediately.&nbsp; All orders are packed with big smiles &amp; good vibes!
Delivery Areas 
<ul>
<li>FREE - Park City - within 10 miles of our warehouse</li>
<li>$7 - Greater Salt Lake City &amp; Heber Valleys- between 10-40 miles of our warehouse</li>
</ul>
&nbsp;
Shipping in the US
<ul>
<li>FREE&nbsp;standard shipping for orders over $150</li>
<li>$5.99 - 3-5 day shipping</li>
<li>$7.99 - 2-4 day shipping</li>
<li>$18.99 - 1-2 day shipping</li>
</ul>
Shipping Outside of the US
<ul>
<li>Shipping rates will be calculated by DHL Global</li>
<li>Duties &amp; Taxes may apply</li>
</ul>
Please contact us if you have a special request or need!

SHIPPING POLICY

Cancellation Policy Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases. Subscriptions When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it. If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there. See our returns policy for more details on returns and refunds. Pre-orders When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date. You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds. Try before you buy When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.

Shipping Policy

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